About Us

Please be aware of our 24-hour cancellation & rescheduling policy. Cancellations or appointment changes not made with at least 24 hours’ notice prior to the scheduled appointment will be charged the FULL PRICE per EACH service. Appointments can only be canceled during Spa hours of 10:00 AM to 9:30 PM over the phone. Voice messages and emails are not accepted for canceling appointments.

A credit card number is needed to hold your reservation. When you make an appointment with us, that time is held exclusively for you – no one else can book that time, and the therapist cannot see another patient. Because of this, we ask that all patients give us at least 24 hours’ notice prior to the appointment for cancellations or schedule changes.

We recommend that you arrive at Yihan Spa at least 15 minutes prior to your scheduled appointment so you can fill out the Customer In-Take form, change and get ready for your treatment. You can wait in our lounge area and enjoy a glass of wine, a cup of coffee or tea while you wait when available.  As a courtesy to our clients, we are unable to lengthen your appointment time if you arrive late and your services will be shortened to the remainder of the appointment time. Late arrivals will be charged for the full amount of service regardless of the appointment length.

Our Staff of qualified, professional massage therapists and estheticians, are licensed in New York State. Our team is committed to extensive training, which shows in the quality of service we provide on a consistent daily basis; as such, we do not issue refunds on service. If you are unhappy with our service please stop it within the first 10 minutes and we will either reschedule a second visit with another massage therapist and estheticians or not charge you for the 10 minutes. No refunds or Exchanges.

Yihan Spa is not responsible for any loss or damage of personal articles.  We highly recommend that you keep all of your valuables stored in your purse or wallet. You can bring your belongings with you into the room.

Please advise us of any health conditions, allergies, injuries or treatments when making your appointment.

In-Store Gift Cards are nonrefundable and will not be replaced if lost or stolen. Gift Cards cannot be redeemed on the day of purchase.

Gratuity is not included. Gratuities are typically 15-20% of the retail price of the service. The preferred method of payment for gratuity is cash.

Please plan to arrive 15 minutes earlier than your scheduled appointment so you can fill out the Customer In-Take form and have adequate time to change and shower if desired.

Spas are about relaxation so as a courtesy to our other clients, we insist that you refrain from speaking loudly and do not allow cell phone use.

We have a ZERO TOLERANCE policy towards any kind of sexual innuendos, comments or advances to our staff. Such behavior will result in the immediate cancellation of services.

We reserve the right to refuse services to individuals who appear to be under the influence of alcohol or such substance. We also have the right to cancel services to any individual for any reason.

We welcome all walk-ins but highly suggest making an appointment, as we cannot guarantee availability.

We do not allow cell phone use in our treatment areas. Please put all electronic devices on mute before the start of the treatment.

Promotions, specials, and packages cannot be combined with any other voucher, coupon, deals,  or promotion. We do not accept third-party gift cards as payment for promotions or specials. Tips cannot be paid using a gift card.

1. An appointment is required.
2. Voucher deals require a credit card and a voucher number to schedule an appointment.
3. All promotional bundle deals (massage + facial+ sauna) must be performed during the same visit.
4. Vouchers do not include tax or gratuity.
5. The voucher has no cash value.
6. Vouchers cannot be combined with any other coupons, deals, or promotions.
7. Vouchers are accepted only from new customers or customers that have not been to the spa for over 4 months.
8. Only one voucher per customer will be allowed every four months regardless of which voucher deal/company was used to purchase it.
9. After Voucher expires customer may use face value for the same service at the retail price.

We understand that unanticipated events happen occasionally. However, in order to be fair to all our customers, we have adopted the following policies:

1. A 24-hour notice is required when canceling an appointment.
2. Same day no shows or cancellations will be assessed a fee equal to the voucher value charged to the credit card used to hold the appointment.